Terms & Conditions

Returns:

• All returned items are subject to a 20% restocking fee
• Amount credited will be the original cost of the products only, not original shipping cost, less the restocking fee.
• All returned items are to be in its original package and condition.
• Customers are responsible for the shipping cost back to our facility.
• Returns are accepted no later than 7 days after the receipt of shipment

Cancellations

• Cancellations for orders on hold for less than 2 weeks will receive a 100% refund.
• Orders on hold for 2 weeks or longer will be subject to a 20% cancellation fee on the order total once cancelled.
• Orders already shipped CANNOT be cancelled. 
• Custom orders CANNOT be returned or cancelled for any reason.

Orders on Hold

• Orders with a 50% deposit or more can delay shipping for up to 90 days, after 90 days the full payment will be needed to continue holding.   

Warranty:
All items has a 1 year parts warranty against manufacturer's defects.
Replacement parts will be sent out based on our technician's trouble shooting results.
Customer may need to replace or repair some part of the defective item, according to our technician's instructions.

Warranty covers replacement parts, not labor: Warranty does not cover normal wear and tear or damage caused by water or fire; staining, fading, or discoloration of fabrics, laminates, or finishes; or where there is evidence of improper/incorrect/incomplete installation, tampering, mishandling, abuse or misuse of the equipment.

Delivery Receiving Instructions:
This delivery is a Curb Side delivery . This is NOT an inside delivery.
When the freight company arrives, you will need to inspect the shipment before signing the freight bill.
Please count the boxes and then open up them up to make sure that there no damaged items inside.
If there is no damage, go ahead and sign the freight bill.
If you have a larger order where you cannot open up and inspect each box, please look for any visible signs of damage.

• If you do not see any signs of damage, you must sign “PENDING INSPECTION” on freight
bill. This way you have 24 hours to inspect your entire shipment and if you have any
hidden damages, you will be protected.

• If you do have any damaged boxes, you must open that box to make sure the items
inside aren’t damaged.
If there is any damage at all, it’s very important that you, the consignee, signs “RECEIVED
DAMAGED” on the freight bill and accept the entire shipment and contact us immediately.

• Don’t let the driver sign write anything.

• Don’t refuse or send back anything. We will need pictures to identify what is damaged in order to send you 
the correct replacement parts. It is very important you follow these procedures. If you do not follow this procedures carefully,
our hands will be tied and we will not be able to file a proper claim and damages will be replace
at your expense.

For any questions or concerns, please contact [email protected] or 877-805-0755